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Frequently Asked Questions

Curious what life at The Colony at The Lakes looks like? We make everyday living easy, and we want your search to feel just as simple. This page brings together everything you need to know about our West Covina apartments, from touring and applying to pet policies, parking, and amenities. Here’s everything you need to know.

Apartments & Floor Plans

What floor plans are available at The Colony at The Lakes?

At The Colony at The Lakes, our one and two-bedroom apartments in West Covina come in a variety of layouts designed for the way you live. Ready to see which one fits you best? Visit our Plans & Availability page to see what’s currently available.

Are there accessible units available at The Colony at The Lakes?

Making sure every resident feels comfortable and cared for matters to us, and that includes accommodating a range of needs. If you’re looking for specific accessibility features, connect with our leasing team, and we’ll work with you to find a home that fits.

Do you offer virtual tours of the apartments?

Yes! Take a virtual tour at your own pace, from wherever you are, and get a closer look at select apartments plus resident favorites like the pool and fitness center. It’s a great preview before seeing the rest in person! To take the next step, just schedule your visit, and we’ll take it from there.

Are furnished apartments available?

Our apartments arrive unfurnished, so you get full creative freedom to make the space entirely your own. Want to skip the shopping trips and assembly? CORT offers move-in-ready furniture packages, so your new home is ready from the moment you arrive.

Pricing & Fees

How much is the holding deposit, and when is it due?

We’re so glad you’re considering The Colony at The Lakes as your new home! Once your application is approved, a holding deposit secures your spot, and this amount is later applied toward your move-in costs as part of your security deposit:

  • One-bedroom: $500
  • Two-bedroom: $600

How much is the security deposit, and when is it due?

We want the deposit process to feel clear and easy from the start. Your security deposit is due at move-in, and here’s what approved applicants can expect to pay:

  • One-bedroom: $500
  • Two-bedroom: $600

Please note that conditionally approved applicants may be asked to pay up to one month’s rent as a security deposit. If you have questions about your deposit, our leasing team is happy to walk you through the details.

Are utilities included in the rent?

Utilities are billed separately to each resident, giving you more control over your own usage. Charges billed by the community reflect usage from 90 days prior, so you always know what you’re paying for and why.

Which Wi-Fi providers can I use?

Getting settled in means staying connected too, and we’ve made that easy with Wi-Fi service available through Spectrum from day one.

How can I pay my rent?

Paying rent is simple and flexible, with online payments available anytime through your Resident Portal, wherever you are and whenever works best for you.

Are there other fees, such as monthly amenity fees or a technology fee?

We don’t charge monthly amenity or technology fees at The Colony at The Lakes, so you always know what to expect.

Tours and Visits

How do I tour an apartment and check out the community?

Touring here is simple, and you’ve got plenty of ways to do it. Reach out through our contact form, give us a call, or drop by during office hours. However you choose, we’d love to show you around The Colony at The Lakes.

Application and Leasing

How do I apply for an apartment in your complex?

Applying for your West Covina apartment is simple, and we’re happy to walk you through it. Start on our Plans & Availability page and use the filters to narrow down your options. Once you find a layout you like, click on it to see more details, then select “Apply Now” to continue through our secure online application.

Are there application fees?

Yes, there’s a $55 application fee per applicant for anyone over 18. Our team carefully reviews every application to help keep the process moving smoothly for you.

What documents do I need to provide for the application process?

Getting your documents together is simple. We’ll just need a valid form of ID and proof of income, either your most recent six months of bank statements or one month of pay stubs.

What are the income requirements to qualify for an apartment?

To qualify, your gross monthly income must be at least 2.5 times the monthly rent.

What is the lease term for the apartments?

Our lease terms range from 6 to 13 months, giving you the flexibility to choose an option that fits your plans and lifestyle. Please note that terms shorter than 13 months carry a premium rate. If you’d like to know more about pricing, our team would love to help.

Can I sublease my apartment?

Out of care for all the residents who call The Colony at The Lakes home, subleasing isn’t permitted.

Is renters’ insurance required?

Yes, renters’ insurance is required to help keep your home and belongings protected. For the most up-to-date requirements, our leasing team is always happy to walk you through what’s needed.

How do I renew my lease?

We’re glad you’re staying! Renewing is easy; simply visit your Resident Portal to review your options and complete the process online. If any questions come up along the way, our team is always here to help.

Does The Colony at The Lakes offer affordable housing options?

At this time, The Colony at The Lakes does not offer affordable housing options. If you’d like to learn more about our floor plans and pricing, get in touch with our team, and we’ll help find the right option for you.

Pets

Do you allow pets in the apartments?

Yes! The Colony at The Lakes is a pet-friendly community in West Covina, and we’re delighted to welcome your best pal home with you. Do keep in mind that we allow up to two pets per apartment.

Is there a pet deposit or a monthly pet fee?

For cats and dogs alike, a $500 pet deposit applies per apartment, along with a $50 monthly pet premium per pet.

What is the pet policy for specific breeds or sizes?

Because we care about every pet and resident who calls our community home, we do maintain some breed restrictions. This includes dogs with these breeds in their lineage:

  • Akitas
  • American Pit Bulls
  • Boxers
  • Bull Mastiffs
  • Cane Corsos
  • Chow Chows
  • Dobermans
  • Fila Brasileiros
  • German Shepherds
  • Huskies
  • Malamutes
  • Presa Canarios
  • Rottweilers
  • Staffordshire Terriers
  • Wolf Hybrids

What on-site amenities do you offer to accommodate pets?

Your pup will love our enclosed outdoor turf run, the perfect spot to roam, play, and make new friends right here at home.

Amenities and Facilities

What amenities are available in the complex?

At The Colony at The Lakes, your everyday routine gets an upgrade with inviting spaces made to match it. Take a dip in our resort-style pool, break a sweat in our two-story fitness center, or catch up on a project in our co-working space, each one designed to fit right into your day. Visit our Amenities page to see the full lineup.

Are there laundry facilities in the complex?

Yes, every apartment at The Colony at The Lakes comes with its own in-unit washer and dryer, so laundry day never means a shared machine or an extra trip. It’s simple, private, and completely on your own time.

Is there bike storage available on the property?

Yes, we have secure bike storage located on the first floor of our residential parking garages, giving you a safe and convenient spot to store your bike within the community.

Do the apartments have high-speed internet access?

While high-speed internet isn’t provided directly, staying connected is simple with Wi-Fi service available through Spectrum.

Parking

Is parking available? Is there an additional fee for parking?

Every apartment comes with a dedicated parking space, so you’ll always have a spot waiting for you. Need a bit more room for a second car? Additional spaces are available starting at $100 per month.

Are there any restrictions on overnight guests?

Overnight guests are always welcome! Just a heads-up, guest vehicles need to be registered through Community Boss, and every resident receives seven overnight passes each month to make hosting easy.

Are there EV charging stations?

Yes! Charging up is easy with 10 EverCharge stations available on a first-come, first-served basis. Rates run $0.26 per kWh in winter and $0.30 per kWh in summer, so you’re always ready to go.

Move-In and Move-Out Support

Are there move-in fees?

Yes, there’s a one-time $20 registration fee for Parcel Pending, and move-in fees vary depending on your move-in date. If any questions come up along the way, we’re always glad to help clarify the details.

Are there services to help with the move-in process?

You’ll have a helping hand every step of the way! Our leasing agents are happy to guide you through the move-in details so you feel confident and prepared before your big day.

Are there any restrictions on decorating or modifying the apartment?

We want your apartment to feel like home, so personal touches are always welcome. Any modifications need approval first, so be sure to check in with our leasing team before making changes.

What happens if I need to break my lease?

We understand that plans change. If you need to end your lease early, a 30-day notice is required, along with an early termination fee equal to two months’ rent. Our team can walk you through the timeline and next steps.

What is the move-out process, and how much notice is required?

When it’s time to move out, you’ll complete a notice to vacate form, schedule a pre-move-out inspection, and finish with a final walk-through on your last day. Do consider that each leaseholder must provide 30 days’ written notice before moving out. If any questions come up during the process, our team is ready to help.

How long does it typically take to receive the security deposit refund?

You can expect your security deposit refund within about three weeks.

Maintenance and Requests

How do I submit maintenance requests?

We’re here to help keep your home comfortable and running smoothly. When something needs attention, simply submit a request through your Resident Portal, anytime, day or night, and our team receives it right away.

How quickly are maintenance issues addressed?

We know your home should always feel well taken care of, so we aim to address maintenance concerns within 48 hours, depending on the nature of the request.

Community and Lifestyle

Are there quiet hours in the community?

Yes, quiet hours run from 10:00 PM to 8:00 AM, and we kindly ask everyone to be mindful of their neighbors during this time. It’s a small courtesy that helps every resident feel comfortable at home, especially during the evening and early morning hours.

What nearby schools or childcare facilities are available?

Our community is near a wide range of educational options, including several schools within the West Covina Unified School District and nearby charter schools. Options include:

Tell me more about the location. What transportation options are available nearby?

The Colony at The Lakes sits on South Glendora Avenue in West Covina, where sunny days, tree-lined streets, and a lively local food scene are simply part of everyday life. Plaza West Covina and Cameron Park are both just minutes away for shopping or fresh air, and evenings are easy with Regal Edwards, Bowlero, and Cove Cocktail Bar all within a mile.

For getting around, the I-10 W puts San Gabriel and Downtown LA’s Arts District, nightlife, and dining a straight shot from home. Foothill Transit bus service runs through the area, with both the Covina and Baldwin Park Metrolink Stations less than a 15-minute drive for regional rail access. 

What is your smoking policy?

For the comfort and enjoyment of all residents, The Colony at The Lakes is a non-smoking community. We care about creating a pleasant experience for everyone here, and we thank you for helping us maintain it.

Still Have Questions? Contact Us Today!

Finding your next home is exciting, and we want every step along the way to feel just as good. Whether you’re ready to schedule a tour, start your application, or simply have a question about life at our luxury apartments in West Covina, our team is here and happy to help, no matter where you are in your search. Give us a call, send us a message through our contact page, or stop by the leasing office to say hello, whichever is easiest for you. We can’t wait to welcome you home to The Colony at The Lakes!